Return, Exchange & Refund Policy
Clear exchange rules that fully protect our partners when a manufacturing defect is found.
Thai An Safety always works to deliver safety products of the highest quality. We are committed to supporting returns and exchanges under the terms below.
1 General Principles for Returns and Exchanges
- Return policy: Goods that have been purchased and delivered with complete delivery documents in line with the purchase order are not returnable, except where the manufacturer is at fault or a special arrangement exists in the contract.
- Exchange period: Thai An accepts exchanges within seven (07) days of the sale or handover date.
2 Conditions for Exchange
Items for exchange must meet all of the following conditions:
- 100% intact: no scratches, stains or dents, and no sign of use.
- Original packaging, sealed bags and manufacturer labels (3M, Dräger, Ansell, Uvex...) still intact.
- The original delivery note, invoice or purchase document from Thai An is provided.
- For size exchanges (shoes, protective clothing), only standard products with sizes available in Thai An's warehouse qualify.
3 How to Return or Exchange
1
Contact Us to Confirm
Call the hotline or email us the product code and the reason for the return.
2
Send the Goods to Our Warehouse
Send the goods to the Ho Chi Minh City headquarters or the Vung Tau branch for inspection.
3
Receive Your Replacement
Thai An sends the replacement item within 24-48 working hours.